Dear friend, thank you for choosing our products and deeply apologize for this unpleasant experience. For the problem you mentioned: according to the logistics record, the order has been shipped on [date] through [logistics company], and we provide you with the complete tracking slip number: (slip number), and the logistics information shows that the goods have been signed for. We have verified with the freight forwarder at the first time to confirm that the goods have been delivered according to the address. If you have not received the package, we suggest you contact your local logistics company or community post office for further verification. We will also do our best to assist you in the investigation and strive for your compensation program (such as partial refund, coupons, etc.) Again, we apologize for the trouble we have caused you.